Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off with signature.  we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Insurance for loss or loss of package:

ALOYSHOP makes available to its customers the option of contracting compensation insurance for loss or loss of their order, of 100% of the total value thereof.

Said insurance must be contracted by checking the corresponding box, on the carrier's page of choice, during the purchase process. The amount of this insurance is calculated by the total amount of the purchase and will be done automatically by the system.

A lost or lost shipment will be considered when it exceeds 30 calendar days from the date of shipment. If after that period the order does not appear, it will be considered as lost and the total amount paid will be paid to the buyer, by the same method used by him at the time he made the purchase.



Shipments made with: PAQ72 MAIL, CERTIFIED MAIL, INTERNATIONAL CERTIFICATE MAIL, ECONOMIC INTERNATIONAL PACK MAIL, EXPRESS MAIL, MRW, NACEX AND UPS, which have not been insured for loss or loss, are covered by compensation insurance in case of loss or loss of the package of € 5.98 (VAT included) per kilogram sent. If the buyer has not contracted the optional insurance, this amount will be paid only (€ 5.98 per actual kilogram of the shipment)

INFORMATIVE NOTE:

At Aloyshop, we do not charge fees or tariffs. The possible amount of the fees depends on the regulations in force in each country or territory of destination. We regret that we can not inform you about the exact amount of these fees. However, you can find more information on the official website of the customs authority of your country.

Shipments are at the customer's risk. The insured shipping option must be communicated before making the payment.